Refund Policy

General Return Reasons:

• Product Quality Issues or Shipping Damage: We provide free return and exchange services.
• Customer Preference: If customers do not like our lights, they need to pay for return shipping costs.

30-Day Return and Exchange Policy:

Eligibility:

To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is required.

Initiating a Return:

To return an item, please contact us at info@Acoji.com. Our support team will provide a full return address based on your location.

Return Process:

If your return is accepted, we will send you the return address and instructions. Items returned without prior approval will not be accepted.

Shipping Costs:

Non-refundable: If we have fulfilled the delivery obligation, shipping costs are non-refundable. If the package has not been shipped, a refund can be issued.

Customer Responsibility for Returns:

• Product does not meet expectations.
• Size is too small or too large.
• Color does not meet expectations.
• Changed mind or no longer need the product.
• Incorrect item or quantity ordered.
• Did not carefully read the product description.

Order Confirmation and Shipping Confirmation:

• Order confirmation will be sent immediately after placing an order.
• Shipping confirmation will be sent within 2-15 days after order confirmation.

Partial/Full Refund and Replacement Eligibility:

• Items that are not in original condition, damaged, or missing parts due to our error.
• Items different from the description.
• Items returned to sender without delivery.
• Items not delivered within 90 days.

Non-Refundable Items:

• Products exceeding the 30-day return period.
• Customized products.
• Misunderstandings about non-discounted items.

Return Policy Steps:

1. Determine whether your order is eligible for a refund/return.
2. Submit an inquiry to info@Acoji.com.
3. Confirm the refund amount with us.
4. Follow the provided return address and shipping label instructions.
5. Cover the shipping costs for the return.
6. Provide us with your tracking number.
7. We will process your refund within 3-5 business days after receiving the returned item.

EU 14-Day Cooling-Off Period:

You have the right to cancel or return your order within 14 days without providing a reason. The item must be in the same condition as received, unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is required.

Refund Process:

If approved, the refund will be processed within 7-14 business days. For more accurate information, contact your bank or credit card issuer.

Delayed or Missing Refunds:

• Refunds will be processed within 7-14 business days.
• Check your bank account again.
• Contact your credit card company.
• Contact your bank.
• If you still have not received your refund, contact us.

Order Cancellation:

Orders can only be canceled within 24 hours after confirmation. Beyond this time, a 30% service fee will be deducted. If the order has not been shipped, please contact us for cancellation options.

Return Address:

We have multiple return addresses worldwide. Please contact our support team for a specific return address based on your location.