Acoji provides a two-year limited warranty for [CONFIRM COVERED PRODUCTS] purchased directly from acoji.com, starting on the delivery date.
What Is Covered
The warranty covers manufacturing defects in materials and workmanship under normal use and installation consistent with the product instructions. Coverage applies to the original purchaser with proof of purchase.
What Is Not Covered
Coverage excludes normal wear and damage caused by misuse, improper installation, unauthorized modifications, or use outside the product’s stated environmental rating. Bulbs, replaceable accessories and finish deterioration: [CONFIRM COVERAGE]. An unrelated issue does not automatically invalidate an otherwise eligible claim.
How to Make a Claim
Email info@acoji.com with your order number, a description of the issue, and supporting photographs or video. Do not return the product before receiving instructions.
Resolving Your Claim
For an approved claim, we arrange repair, replacement parts or a replacement product. If these options are unavailable, we offer a refund. [CONFIRM REMEDIES AND ANY REFUND CALCULATION.]
Warranty shipping costs: [CONFIRM WHO PAYS]. Removal, installation and electrician costs: [CONFIRM COVERAGE]. We explain the proposed resolution before asking you to ship anything.
This warranty is additional to rights provided by applicable law.