From finding the right size to getting help with your order, here are answers to common questions.
Choosing Your Light
How do I choose the right barn light size?
Start with the proportions of your wall, doorway, or garage. Our shade sizes include 15″, 18″, 21″, 24″, and 28″. Visit our Size Guide to compare them. For help, email us with your space dimensions and the fixture you are considering.
Can I use the light outdoors?
Check the intended use and location rating on the individual product page. Choose a fixture rated for the conditions where it will be installed. If you are unsure, send us the product link and a description of the installation location.
Does the light include a dusk-to-dawn sensor?
Sensor availability varies by product and selected option. Check the product description and your chosen configuration before ordering. If both sensor and non-sensor versions are offered, select the version that suits your needs.
Are light bulbs included?
Please check the individual product page for bulb inclusion, socket type, and maximum wattage. These details vary by fixture.
Orders & Support
When will my order arrive?
Delivery timing depends on the product, availability, and destination. Check your product page and our Shipping Policy for details. If you need an update, email us with your order number.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you need. Available options depend on the order’s production and shipping status. Please see our Returns & Refunds policy for cancellation terms.
How do I request a return?
Review our Returns & Refunds policy, then email us with your order number and reason for returning. Contact us before sending an item back so we can provide the appropriate instructions.
What should I do if my item arrives damaged?
Email us with your order number and clear photos of the item, packaging, and shipping label. Keep the packaging while we review the issue and help you with the next steps.
Where can I find warranty information?
Visit our Warranty Policy for coverage and claim instructions. When contacting us about a product issue, include your order number and photos or a short video showing the problem.